Privacy Policy

1. Introduction

SoloBike Express ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our airport transfer booking service.

2. Information We Collect

When you make a booking, we collect:

• Contact information: Name, email address, phone number
• Trip details: Pickup/drop-off addresses, dates, times
• Flight information: Flight numbers (optional, for delay tracking)
• Bike details: Type and size of bike box
• Special requests: Any notes you provide

We also automatically collect:

• IP address (for security and fraud prevention)
• Browser type and device information

3. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Provide the transfer service
• Send booking confirmations and updates
• Track flight delays (if flight number provided)
• Contact you about your booking
• Improve our service
• Comply with legal obligations

4. Data Sharing

We share your data only with:

• Our driver: To provide your transfer service
• Email provider (Resend): To send confirmation emails
• Cloudflare: For website hosting and security

We do not sell your data to third parties.

5. Data Retention

We retain your booking data for 2 years after your transfer for accounting and legal purposes. After this period, data is anonymized or deleted.

6. Your Rights (GDPR)

Under EU law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at hello@solobikeexpress.com.

7. Cookies

We use essential cookies only for the functioning of the booking system. We do not use tracking or advertising cookies.

8. Security

We implement appropriate security measures including encryption, secure hosting (Cloudflare), and Turnstile bot protection to protect your data.

9. Contact Us

For privacy-related questions, contact us at:

Email: hello@solobikeexpress.com
WhatsApp: +34 600 123 456